FAQ

SHIPPING & DELIVERY

Most of our products are made to order at time of ordering. Please allow 10 to 15 working days before your order will ship.  For items that are ready to ship, this will be stated in the item description. If you need your order made faster, please do get in touch before placing the order to see if that can be done. 

Orders are shipped 1st class mail with proof of posting within the UK. And outside the UK orders are sent 1st class Airmail. Please allow 1 to 5 weeks for International orders to arrive. 

International buyers are responsible for any customs and import taxes that may apply.

 

EASY RETURNS

At Help a Hound we only want happy customers. If you receive your item and you are not happy with it please note the following terms:

Just contact Help a Hound Bandanas w within: 14 days of delivery  

Ship items back to Help a Hound Bandanas within: 30 days of delivery  

The following items cannot be returned:

* Custom or Personalised Items. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If items are not collected from the buyer's post office they will be responsible for the cost of re posting these. 

 

Please not refunds can take 5-10  business days to be processed.  Thank you

 
​PRIVACY POLICY

Help a Hound Bandanas will only use your shipping and billing address, and contact information

 

  • To communicate with you about your order

  • To fulfill your order

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© 2018 Help a Hound Proudly created by M Reynolds 

Scottish Incorporated Charitable Organisation SC045405

Email: Helpahoundcustomercare@outlook.com